Terms & Conditions

Convenient Payment Options

Major Credit Cards: 

Online Payments:
 Send PayPal payments to sales@ats-electronics.com

There is no minimum order requirement with internet purchases.

ATS ships by UPS.
We can also ship using  USPS (postal)& FedEx.

For Next day and Second day air orders, dimensional weight charges will be applied when required by the carrier. 

If a package is returned to ATS that could not be delivered due to customer error and you would like this package reshipped, you will be assessed a $5.00 reshipment charge. If the return was due to our error, there will be no additional charge.

1. Call 828-465-9968 or e-mail the Customer Service Department and request an RA (Return Authorization) number, which will be valid for 30 days.
2. For items purchased from ATS place the original package inside another shipping carton, along with a copy of your invoice and a brief explanation of why the original merchandise is being returned. Do not mark on the original container or use as a shipping carton.
3. Print the RA number legibly on the outside of the outer shipping carton in bold, visible letters.
   
   Send the package to:

   ATS Electronics, Inc
   1969 Bethany Church Road
   Newton, NC 28658

    

4. Freight collect or COD returns cannot be accepted.
5. Shipments received by ATS without an RA number and copy of the invoice may be returned to you COD for freight charges incurred or held for processing until it has been determined that the return was made for justifiable reasons.
6. A 15% restocking charge may be imposed on parts returned due to customer error.
7. All orders must be returned with all accessories enclosed in the original packaging.
8. To receive a credit or refund, orders must be returned within 30 days. Incorrect orders must be reported within 10 days.
9. A 90-day warranty  is available for product repair or replacements unless otherwise stated. If you are returning merchandise to the carry in area, you will be required to present your invoice. We are unable to give cash refunds, but you will be issued a check through the mail in 7~10 days.
10. When returning merchandise, please place the original package inside of a shipping carton. Do not use the original container as a shipping carton.

Customers in North Carolina must add applicable sales tax of  7.0%.
 ATS is required to collect sales tax in this state only.

Prices shown online reflect the latest information available. Prices do not include sales tax.

Export Terms of Sale

Export pricing is FOB origin. Shipments are on the basis of DDU (Delivered Duty Unpaid-Foreign Port of Destination). ATS will prepay the insurance and freight costs to bring the goods to the named Port of Destination and the final invoice will include such charges. Export orders requiring special handling, packaging and documentation are subject to additional charges.

Payment Terms

Export orders are accepted on the basis of payment in advance of shipment in US funds by check, wire transfer, international money order, credit card, or PAYPAL. NOTE: International shipments will be sent via UPS or USPS unless otherwise specified by the customer.

RA request or Orders should be called in to our  Office 12 hours prior to your arrival at the Office. For same day pick up, please call before 4:00 p.m. Please inform our Representative of your form of payment.

Payment

The ATS Representative will need your credit card information when you  request an RA  number or place your order. You must present your credit card and a valid driver's license at the time of Pick-Up.

Check

Identification is necessary. Charges over $150.00 will require cashier's check or money order.

Pick-Up Hours:

Monday-Friday
8:00 a.m. - 5:00 p.m.

Repair Warranty

Each Repair carries a 90-Day Warranty.

What is covered

 This warranty covers Labor, Parts and Ground shipping back to the Original Address. 
(Customer is responsible for the cost of shipping back to ATS Electronics, Inc. for Warranty Repair)  This warranty is Non-Transferable 

What is not covered

Surge or Lightning damage , Liquid Damage  or Physical Damage that occurred
during the Warranty period. (Shipping Damage will be covered by the Carrier)

Merchandise

Since the vendor and ATS do not control the use of its products, there are no express warranties which extend beyond the description on the face hereof.

SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE.

Since Seller cannot control the manner of use of products after their sale, Seller will not be responsible for any consequential or indirect damages. Concerning products for which Seller is acting solely as only a supplier of products manufactured by other companies, Seller expressly limits its liabilities to any guaranties extended by the manufacturer, which guaranties Seller will pass through to the customer. No warranties will apply if the products are in any way altered or modified after delivery by Seller.

Product listings, specifications, availability and pricing are subject to change without notice. Not responsible for typographical errors.

ATS Electronics, Inc., Motorola and General Instrument are service marks or trademarks and are owned by their respective holders.

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